01Information We Collect

We may collect personal information including:

• Name
• Phone number
• Email address
• Appointment and booking information
• Service preferences
• Information submitted through website forms
• Information provided when subscribing to communications, participating in promotions, or claiming an offer
• Other information you voluntarily provide to us

Our websites and service providers may also collect certain technical information, such as IP address, browser type, device information, cookies, and website usage information.

02Use of Information

The information we collect may be used to:

• Provide, schedule, and manage our services
• Communicate with you regarding appointments and inquiries
• Send promotional and informational text messages with your consent
• Send marketing emails when you have opted in to receive them
• Administer promotions, loyalty programs, referral programs, and special offers
• Improve our websites, services, and client experience
• Maintain appropriate business and client records
• Protect our business and comply with applicable legal requirements

03SMS Communications

By opting in through our websites, forms, promotions, or offer pages, you agree to receive recurring promotional and informational text messages from ABBY & Company and/or I Brow Your Browz.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to a text message. For assistance, reply HELP when supported by the messaging service.

Information may be provided to service providers that assist us with delivering SMS communications and operating our business solely as necessary to provide those services.

04Sharing of Information

We do not sell, trade, or rent your personal information.

We may share information with trusted service providers that assist us in operating our websites, booking appointments, processing transactions, communicating with clients, administering marketing programs, or otherwise providing our services.

These providers are permitted to access information only as reasonably necessary to perform services on our behalf and are expected to protect the information they receive.

We may also disclose information when required by law or when reasonably necessary to protect our rights, clients, business, or property.

05Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

06Your Rights & Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal and business record-retention requirements.

You may also:

• Opt out of marketing text messages by replying STOP
• Unsubscribe from marketing emails using the unsubscribe link provided in applicable emails
• Contact us regarding questions or concerns about how your information is used

Certain appointment, transaction, consent, or business records may be retained when reasonably necessary or required by law.

07Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Booking Policy

To secure your appointment, a 50% deposit of the service cost is required at the time of booking.

Consultations

• In-person consultations: $50, with $25 credited toward your service.
• Virtual consultations: Complimentary.
• If you book a full appointment, a separate consultation is not required, as all services begin with a consultation.

Cancellations

We understand that schedules change. However, to respect everyone’s time:

• Cancellations or Rescheduling at least 48 hours before your appointment.
• Late Cancellations (within 24 hours): Charged 50% of the treatment cost.
• No-Call, No-Shows: Charged 100% of the treatment cost second offense.

Lateness

Please arrive 5 minutes early to ensure your service starts on time.

• If you arrive 15 minutes late or more, we may need to reschedule your appointment, and a cancellation fee may apply.
• All services require their full allocated time to deliver the best results.

Limitations

Your safety is our priority. We may require a doctor’s clearance before proceeding with treatments for clients with certain pre-existing conditions.

We do not perform treatments on:

• Anyone under the influence of alcohol or drugs.
• Women who are pregnant or nursing.
• Individuals under the age of 18.

Refunds

All sales of services and products are final. We give each and every client the time, effort and skills necessary for all services and treatments, however results are not guaranteed, as individual outcomes may vary. We promise to do our absolute best!

Tipping

Tipping is appreciated but not required. Customary tips range from 15%–30% of the service price and may be given in cash or added to a credit card payment. All tips go directly to your Specialist as a token of gratitude for their work.